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05 February 2010
Evaluation of telephone support pilot for parents
Parentline Plus service demonstrates high quality support
Parentline Plus receives grant funding from the Department for Children, Schools and Families to provide an Extended Individual Telephone Support Service (ETS) which is a one-to-one service for parents and carers ‘with longstanding issues or problems, who are ready to seek support to help them tackle their concerns’. One-to-one telephone support is provided to parents through the service, based on a ‘coaching’ model.
The aims of the evaluation were to evaluate the success and effectiveness of the service in improving outcomes for parents and to evaluate the pilot itself.
Parents accessing ETS were shown to benefit from a range of outcomes including significant improvements in their confidence as a parent, their understanding of their child's needs, their family relationships and their ability to make changes in their lives.
The evaluation also explored the pro’s and con’s of telephone support versus face to face / group parenting support which is a more commonly provided form of support provided by local authorities.
Overall the service was shown to be delivering a high quality service to parents but concludes that there is a place for a variety of types of support made available to parents.
Read 'Extended Telephone Support Service Pilot Evaluation' (DCSF, 2009)
The aims of the evaluation were to evaluate the success and effectiveness of the service in improving outcomes for parents and to evaluate the pilot itself.
Parents accessing ETS were shown to benefit from a range of outcomes including significant improvements in their confidence as a parent, their understanding of their child's needs, their family relationships and their ability to make changes in their lives.
The evaluation also explored the pro’s and con’s of telephone support versus face to face / group parenting support which is a more commonly provided form of support provided by local authorities.
Overall the service was shown to be delivering a high quality service to parents but concludes that there is a place for a variety of types of support made available to parents.
Read 'Extended Telephone Support Service Pilot Evaluation' (DCSF, 2009)
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