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06 November 2009
Report on personalisation of public services
Emerging issues and implications for third sector
NCVO has published Personalisation: Rhetoric to Reality which examines the personalisation of public services and explores how it is being implemented and taken forward in adult social care.
A number of research studies have been carried out on the implications of personalisation for service users, but there is less evidence on the experiences and implications for frontline voluntary and community organisations and their relationship with statutory commissioners.
This report aims to add to the emerging evidence in this area and consider what personalisation might mean for organisations and individuals involved in planning and delivering services.
A number of research studies have been carried out on the implications of personalisation for service users, but there is less evidence on the experiences and implications for frontline voluntary and community organisations and their relationship with statutory commissioners.
This report aims to add to the emerging evidence in this area and consider what personalisation might mean for organisations and individuals involved in planning and delivering services.
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